Terms and Conditions of Sale

Last updated: May 28, 2025

Note: These terms and conditions of sale are translated into different languages on the website for information purposes only. Only the French version has legal value in case of dispute. The original French version is accessible at this address: flyddiction.com/cgv

Article 1 - Purpose - Scope of Application

These General Terms and Conditions of Sale apply, without restriction or reservation, to any purchase of educational paragliding flight services offered by SARL FLYDDICTION to consumers and non-professional Clients.

FLYDDICTION is a SARL (Limited Liability Company) whose role is to connect Sports and Free Flight Professionals with Clients. These professionals are self-employed, duly qualified, registered, and insured. They are responsible for the entire course of the activity. The execution of the service is the sole responsibility of the professional(s) in charge of supervising the activity. The client cannot take any direct action against SARL FLYDDICTION once the professional(s) have accepted responsibility for the service.

SARL FLYDDICTION therefore acts in the name and on behalf of the paragliding instructors who provide the educational services sold. FLYDDICTION acts as a resale structure for activities in the name and on behalf of these independent paragliding instructors.

As part of these services, FLYDDICTION ensures its clients access to the services of independent State-certified instructors specialized in teaching the activity in question. FLYDDICTION only plays the role of a transparent intermediary between the freelance provider and the clients.

A transparent intermediary is defined as one who contracts with clients in the name and on behalf of a person they represent by virtue of a mandate and presenting themselves as a simple representative to the latter.

FLYDDICTION's Framework of Action:

FLYDDICTION's main mission is to prospect for clients and sell sports activities, the teaching of which is provided by the freelance provider, a certified and/or State-qualified paragliding instructor.
Acting as a simple transparent intermediary, it invoices and collects payments for services sold in the name and on behalf of the freelance provider by virtue of the mandate given by the latter.

As such, the relationship between the holder and the freelance provider (the paragliding instructor) is independent of any subordination link. They are not subject to any power of direction and control from the holder regarding the choices they might make in the exercise of their activity.

FLYDDICTION acts exclusively by virtue of a written mandate, concluded with each independent instructor, for prospecting, selling, and collecting payments for services in the name and on behalf of the instructor.

FLYDDICTION is only responsible for the proper execution of its intermediary mission (booking, information transmission, etc.), and not for the flight service itself.

FLYDDICTION is covered by professional civil liability insurance, covering its intermediation/matchmaking activity, subscribed with: MAIF - CS 90000 – 79038 Niort cedex 9. More details in the legal notices of FLYDDICTION.

Each instructor commits to being insured for the flight service.

The products are those offered for sale by the Seller on the website flyddiction.com, by email, or by telephone. These general terms and conditions of sale specify in particular the conditions of reservation, payment, realization, cancellation, or refund of these services.

The services offered for sale are "educational tandem paragliding flights" and their optional complements, also for educational purposes:

“photo/video capture”
“freestyle”

These General Terms and Conditions of Sale apply to the exclusion of all other conditions, particularly those applicable to in-store sales or through other distribution and marketing channels.

These General Terms and Conditions of Sale are accessible at any time on the flyddiction.com website and will prevail, if necessary, over any other version or any contradictory document.

The Customer declares having read these General Terms and Conditions of Sale and having accepted them when registering for a tandem instructional flight, as well as the general terms of use of the flyddiction.com website.

These General Terms and Conditions of Sale may be subject to subsequent modifications; the version applicable to the Customer's purchase is the one in effect on the website at the date of placing the order.

Unless proven otherwise, the data recorded in the Seller's computer system constitutes proof of all transactions concluded with the Customer.

In accordance with the French Data Protection Act of January 6, 1978, the Customer has, at any time, the right to access, rectify, and object to all of their personal data by writing, by mail and providing proof of identity, to the Seller's address.

The validation of the order by the Customer constitutes acceptance without restriction or reservation of these General Terms and Conditions of Sale.

The Customer acknowledges having the required capacity to contract and acquire the Services offered on the flyddiction.com website.

Article 2 – Company Identity

The information and contact details of the seller are as follows:

SARL FLYDDICTION
Limited liability company with a share capital of 1,000 €
SIRET: 942 764 499 00011
RCS Annecy
Address: APT B01 – 213 Chemin des Modioures, 74480 Passy, France

Article 3 – General Framework for Tandem Flights

For tandem instructional flights, flight times are given as an indication and the landing site is not guaranteed.

The tandem flight may be refused by the instructor based on safety conditions. In this case, refer to the “force majeure” articles.

The Customer must have appropriate attire as specified on the website. The Customer must provide, prior to the flight, any useful information about their health status or any precautions to be taken during the flight to ensure it takes place under the best conditions. The required conditions are specified on the French Free Flight Federation website (ffvl.fr).

FLYDDICTION reserves the right to cancel due to physical or psychological incapacity of the client/beneficiary, for their safety or that of the instructor, including but not limited to excessive fear of takeoff. In this case, the refund of the unperformed service is at FLYDDICTION's discretion.

It is the Customer's responsibility, for their safety or that of the instructor, to book the flight corresponding to their physical condition and the weight restrictions stated in the Product Descriptions. FLYDDICTION cannot be held responsible if the Customer has failed to meet their obligations in this regard.

In case of subscription to the "photo/video capture" option, once the customer is in possession of their flight photos and videos, they are solely responsible for them. Any loss due to misuse or misplacement of photos and videos is the sole responsibility of the customer. FLYDDICTION does not keep copies of photos and videos and will not compensate the Customer for any losses.

FLYDDICTION reserves the right to use the Customer's photos and videos. To object to the use of their photos and videos for promotional purposes, the customer must send a written request to info@flyddiction.com.

Clients are required to arrive at the designated meeting place at least 15 minutes before the scheduled time. Out of respect for other Clients and for proper schedule management, in case of delay at the meeting place by the Client/Beneficiary, FLYDDICTION reserves the right to shorten the flight duration based on the length of the delay, or to cancel the flight if the delay prevents the service from being carried out under the necessary conditions for the Client or other Clients present on the same rotation. In this case, the total amount will be due.

A no-show at the meeting place will result in the cancellation of the service, without the possibility of rescheduling. The total amount will remain due.

Transport to return to the takeoff site is not included in the Service and cannot be subject to any discount in case the flight does not take place.

Article 4 - Orders

It is the Client's responsibility to select the Services they wish to order on the flyddiction.com website, or to register by phone at 0665681643 or by email via info@flyddiction.com

Contractual information is presented in French and is confirmed at the latest when the order is validated by the Client.

Service offers are valid as long as they are visible on the site, subject to availability.

Except in exceptional cases, the sale will only be considered final after the Seller sends the Client confirmation of acceptance of the order by email and after full payment has been received.

For orders placed exclusively online, an order is registered on the Provider's site when the Client accepts these General Terms and Conditions of Sale by checking the box provided for this purpose and validates their order. The Client has the possibility to verify the details of their order, its total price, and to correct any errors before confirming their acceptance (Article 1127-2 of the Civil Code). This validation implies acceptance of the entirety of these General Terms and Conditions of Sale and constitutes proof of the sales contract.

It is therefore the Client's responsibility to verify the accuracy of the order and to report any errors immediately.

Any order placed on the flyddiction.com website constitutes the formation of a distance contract between the Client and the Seller.

The Seller reserves the right to cancel or refuse any order from a Client with whom there is a dispute regarding payment of a previous order.

The Seller reserves the right to refuse orders for the same Service in large quantities.

For tandem flights, the Service can be purchased directly as a flight or through either a gift voucher valid for one year or a gift certificate mentioning a date and time.

For gift vouchers, no refund can be requested. However, gift vouchers are not nominative and can be transferred or offered.

For online purchases, the invoice is validated immediately and automatically.

Article 5 - Prices

Services are provided at the current rates shown on the flyddiction.com website, at the time the order is registered by the Seller. Prices are expressed in Euros including VAT (the educational tandem paragliding flights part is not subject to VAT)

The rates take into account any reductions that may be granted by the Seller on the flyddiction.com website

These rates are firm and non-revisable during their period of validity, as indicated on the flyddiction.com website. The Seller reserves the right, outside this period of validity, to modify prices at any time.

The payment corresponds to a deposit of approximately 20 to 30% depending on the product. These deposits can only be refunded if the cancellation is made by FLYDDICTION. In case of client cancellation, the deposit will be refunded only if the cancellation occurs at least 72 hours before the flight.

For direct purchases on the tandem instructional flight schedule, a systematic refund will be made if the flight is not carried out due to weather conditions (and only in this case).

Modification or cancellation of a service at the client's request:

Cancellation:

with 72-hour notice: 100% refund
less than 72 hours before: no refund

Moving the date or time forward: free of charge if there is availability in the schedule.

Postponing a flight to a later date:

with 72-hour notice: free of charge
less than 72 hours before: not possible.

Cancellation or modification of a service at FLYDDICTION's request: 100% refund of the amounts paid to FLYDDICTION.

For gift vouchers, no refund can be requested.

Article 6 – Payment Conditions

All orders are payable in euros, including all taxes and mandatory contributions.

For tandem flight gift vouchers, payment can be made by credit card on the flyddiction.com website

For deposits required when booking a flight, payment can be made by bank transfer, credit card, or check. The credit cards accepted on the flyddiction.com website are as follows: Carte Bleue, Visa, and MasterCard.

The Buyer guarantees FLYDDICTION that they have the necessary authorizations to use the payment method they have chosen for their order, when registering their order form.

FLYDDICTION reserves the right to suspend or cancel any execution of an order and/or delivery, regardless of its nature and level of execution, in case of non-payment or partial payment of any amount due by the Buyer, in case of payment incident, or in case of fraud or attempted fraud relating to the use of the flyddiction.com website

Penalties equal to the legal interest rate plus five points are automatically applicable to unpaid amounts after a period of ten days following the payment date or upon notification of bank payment rejection for any other payment method. The delivery of any new order may be suspended in case of late payment or partial payment of a previous order, notwithstanding the provisions hereof.

FLYDDICTION reserves the right to request a photocopy of the identity card and/or, if applicable, the credit card (front side only) of the Buyer for any credit card payment.

As part of the fight against Internet fraud, information relating to your order may be transmitted to any third party authorized by law or designated by FLYDDICTION for the sole purpose of verifying the Buyer's identification, the validity of the order, the payment method used, and the planned delivery.

When a payment method is issued by a banking institution, FLYDDICTION only accepts methods issued by a banking or financial institution authorized to operate in France.

To ensure the security of credit card payment, the Buyer must provide FLYDDICTION with the visual cryptogram (CVV) on the back of the credit card used by the Buyer.

FLYDDICTION uses a secure payment tool via the Stripe online payment platform and solution. Payment security is based on the authentication of the Buyer and the confidentiality of all data. To ensure this security, Stripe uses proven encryption techniques through the SSL protocol and complies with the various banking regulations applicable in France.

Article 7 – Provision and Execution of Services

The Services ordered by the Client are provided as much as possible on the date indicated and selected by the Client.

If not possible, the Provider may offer, at their discretion for tandem flights, another date, a gift voucher, or a refund. Tandem flights may be canceled or postponed at any time due to weather conditions or the instructors' health.

All objects remain the full responsibility of their owner during the execution of the service. Any object lost during flights or transport will not be the responsibility of SARL FLYDDICTION or the instructors performing the service.

Gift vouchers for a tandem flight are valid for 1 year from their purchase date. The expiry date is indicated on the voucher itself along with the unique voucher number.

This 1-year duration can be extended upon request to the seller.

After the 15-day withdrawal period, a gift voucher is no longer refundable by the seller.

A gift voucher is not nominative; it can be used by anyone in possession of this voucher, as long as it has not been used.

Article 8 – Right of Withdrawal

In accordance with the law, the Client has a withdrawal period of 14 days from the conclusion of the contract to exercise their right of withdrawal from the Provider and cancel their order, without having to justify reasons or pay penalties, for exchange or refund, unless the execution of services has begun, with the Client's agreement, before the end of the withdrawal period.

The right of withdrawal can be exercised by email using the attached withdrawal form, also available on the website flyddiction.com, in which case an acknowledgment of receipt on a durable medium will be immediately communicated to the Client by the Provider, or by any other unambiguous statement expressing the desire to withdraw, including by postal mail addressed to the Provider or by email mentioning the order concerned by this withdrawal.

In case of exercising the right of withdrawal within the aforementioned period, only the price of the ordered Services is refunded.

The refund of the amounts actually paid by the Client will be made within a maximum period of 1 month at the latest from the receipt, by the Provider, of the Client's withdrawal notification.

After this period, any cancellation less than three weeks before the selected date or period cannot lead to a refund.

Services ordered less than 14 days in advance by the Client will not benefit from the right of withdrawal.

These latter Services will therefore be concluded definitively as soon as the order is placed by the Client according to the terms specified in these General Terms and Conditions of Sale.

In case of the client's refusal to take off at the launch site, the service will be charged in full.

A willingness check may be carried out without the presence of parents for children under 14 years old.

Article 9 – Provider's Responsibility – Guarantee

The Provider guarantees, in accordance with legal provisions and without additional payment, the Client against any lack of conformity or hidden defect, resulting from a design or manufacturing defect of the ordered Services under the conditions and according to the terms defined in the appendix to these General Terms and Conditions of Sale.

To assert their rights, the Client must inform the Provider, in writing, of the existence of defects or lack of conformity within a maximum period of 3 days from the provision of the Services.

The Provider will refund or rectify or have rectified (as far as possible) the services deemed defective as soon as possible. The refund will be made by credit to the Client's bank account or by bank transfer.

The Provider's guarantee is limited to the reimbursement of Services actually paid for by the Client, and the Provider cannot be held responsible or in default for any delay or non-performance resulting from the occurrence of a force majeure event typically recognized by French jurisprudence.

The Services provided through the Provider's website flyddiction.com comply with the regulations in force in France. The Provider cannot be held liable in case of non-compliance with the legislation of the country where the Services are provided, which is the responsibility of the Client, who is solely responsible for verifying the choice of Services requested.

Article 10 - Data Protection and Privacy

In application of law 78-17 of January 6, 1978, it is reminded that the personal data requested from the Client is necessary for processing their order and establishing invoices, in particular.

In accordance with Regulation (EU) 2016/679 of April 27, 2016 on the protection of natural persons with regard to the processing of personal data (GDPR), the data collected on this site is processed in compliance with current regulations.

This data may be communicated to potential partners of the Seller responsible for the execution, processing, management, and payment of orders.

The processing of information communicated through the website flyddiction.com can be consulted directly on the website flyddiction.com via the legal notice page and the one specifying the cookie management policy.

You have the right to access, rectify, erase, limit, oppose, and port your data. To exercise these rights, contact info@flyddiction.com.

Article 11 - Intellectual Property

The content of the website flyddiction.com is the property of the Seller and its partners and is protected by French and international intellectual property laws.

Any total or partial reproduction of this content is strictly prohibited and may constitute a copyright infringement.

Furthermore, the Seller retains all intellectual property rights on photographs, presentations, studies, drawings, models, prototypes, etc., created (even at the Client's request) for the purpose of providing Services to the Client.

The Client is therefore prohibited from reproducing or exploiting said studies, drawings, models and prototypes, etc., without the express, written and prior authorization of the Seller, which may condition it on financial compensation.

Article 12 - Unforeseen Circumstances

In the event of unforeseeable changes in circumstances at the time of the contract conclusion, in accordance with the provisions of Article 1195 of the Civil Code, the Party that has not agreed to assume a risk of excessively onerous or dangerous performance may request a renegotiation of the contract with its co-contractor.

Article 13 - Specific Performance

In the event of failure by either Party to fulfill its obligations, the Party affected by the default has the right to require specific performance of the obligations arising from these terms. In accordance with the provisions of Article 1221 of the Civil Code, the creditor of the obligation may pursue this specific performance after a simple formal notice, sent to the debtor of the obligation by registered letter with acknowledgment of receipt, remains unsuccessful, unless it proves impossible or if there is a manifest disproportion between its cost for the debtor and its interest for the creditor.

Article 14 - Force Majeure

The Parties cannot be held responsible if the non-performance or delay in the performance of any of their obligations, as described herein, results from a case of force majeure, within the meaning of Article 1218 of the Civil Code, and in particular from unacceptable safety or weather conditions as determined by the instructor in charge of the course or flight concerned.

The party observing the event must inform the other party without delay of its inability to perform its service and justify it to the latter. The suspension of obligations shall in no case be a cause of liability for non-performance of the obligation in question, nor induce the payment of damages or late penalties.

The performance of the obligation is suspended for the entire duration of the force majeure if it is temporary and does not exceed a duration of one day. Consequently, as soon as the cause of the suspension of their reciprocal obligations disappears, the parties will make every effort to resume the normal execution of their contractual obligations as quickly as possible. If the impediment is permanent or exceeds a duration of one day, the present terms will be purely and simply terminated unless another date or period is agreed upon.

Article 15 - Termination of the Contract

The Party affected by a failure may, notwithstanding the clause 'Resolution for breach of a party's obligations' appearing below, in the event of a sufficiently serious non-performance of any of the obligations incumbent on the other Party, notify by any means to the Defaulting Party, the faulty resolution of these terms, including on the day of the flight, in application of the provisions of Article 1224 of the Civil Code.

It is expressly agreed between the Parties that the debtor of an obligation to pay under this agreement will be validly given notice by the mere enforceability of the obligation, in accordance with the provisions of Article 1344 of the Civil Code.

Article 16 – Applicable Law – Language

These General Terms and Conditions of Sale and the operations resulting from them are governed by and subject to French law.

These General Terms and Conditions of Sale are written in French. In the event that they are translated into one or more foreign languages, only the French text shall be deemed authentic in the event of a dispute.

Article 17 – Disputes

All disputes to which the purchase and sale operations concluded in application of these general terms and conditions of sale could give rise, concerning their validity, interpretation, execution, termination, consequences and their effects and which could not be resolved between the seller and the customer will be submitted to the competent courts under the conditions of common law.

The Customer is informed that they may in any case resort to conventional mediation, particularly with the Consumer Mediation Commission (Consumer Code, art. L 612-1 and L. 616-1) or with existing sectoral mediation bodies or any alternative dispute resolution method (conciliation, for example) in case of a dispute.

You can find a mediator here (sport, leisure, etc.): https://www.economie.gouv.fr/mediation-conso/vous-etes-un-consommateur/quel-mediateur-saisir/mediateurs-references

Article 18 – Pre-contractual Information – Customer Acceptance

The Customer acknowledges having been informed, prior to placing their order and concluding the contract, in a legible and understandable manner, of these General Terms and Conditions of Sale and all the information listed in Article L 221-5 of the Consumer Code, including in particular the following information:

the essential characteristics of the Service, taking into account the communication medium used and the Service concerned;
the price of the Services and ancillary costs;
in the absence of immediate execution of the contract, the date or deadline by which the Service Provider undertakes to perform the Service except in the cases mentioned;
information relating to the identity of the Service Provider, the instructors performing the service, their postal, telephone and electronic contact details, and their activities, if not apparent from the context, information relating to legal and contractual guarantees and their implementation methods;
the functionalities of the digital content and, where applicable, its interoperability;
the possibility of resorting to conventional mediation in the event of a dispute;
information relating to the right of withdrawal (existence, conditions, deadline, methods of exercising this right and standard withdrawal form), costs of returning Products, terms of termination and other important contractual conditions;
accepted means of payment.

The act of a natural person (or legal entity) placing an order on the website flyddiction.com implies full and complete adherence to and acceptance of these General Terms and Conditions of Sale and the obligation to pay for the Services ordered, which is expressly acknowledged by the Customer, who waives, in particular, the right to invoke any contradictory document, which would be unenforceable against the Seller.

Appendix I – Withdrawal Form

This form must be completed and returned only if the Customer wishes to withdraw from the order placed on flyddiction.com, except for exclusions or limitations to the exercise of the right of withdrawal according to the applicable General Terms and Conditions of Sale.

To the attention of
FLYDDICTION
150 Chemin de Pré Monteux
74290 TALLOIRES-MONTMIN

I hereby notify the withdrawal from the contract for the order of the following services:
– Order date “Date”
– Order number: …………………………………………………..
– Customer Name: …………………………………………………………………
– Customer Address: ……………………………………………………………...

Customer Signature (only in case of notification of this form on paper):